How to Implement TC 1001 with Documentation Kit

Establish, implement & get certified for TC 1001:2023 with a pre-built documentation kit developed by highly competent professionals with experience in customer service management. The documentation kit includes:

1. Scope statement established in i-Scope in iCompliance.
2. Customer Service Procedures, work instructions, and guidelines established in i-Governance in iCompliance.
3. Customer Service Policy and Objectives established in iCompliance.
4. Customer Service forms and templates uploaded and readily available in iCompliance.
5. Customer Service folders established to record evidence in iCompliance.
6. Customer Service audit checklists established in iCompliance.
7. Non-conformities, customer complaints, and other discrepancies managed within iCompliance.

Mandatory Procedures:
Customers satisfaction policy
Transparent & ethical practices policy
Customers confidentiality and personal data

Protection policy
Customers communication policy
Procedure for customer services operations

Planning and control
Procedure for customer compliant handling
Procedure for customer feedback and analysis
Procedure for continual improvement